Terms & Conditions

The access and use of any services provided by Bon Accord Pest Control LTD constitute the customer’s acceptance of these Terms and Conditions.


Welcome to Bon Accord Pest Control LTD. By accessing or using our Pest Control, Bird Control, and environmental services in Greater London, you agree to be bound by these Terms and Conditions. Please read them carefully.


Company Contact Information


Company Name: Bon Accord Pest Control LTD

Address: 85 Great Portland Street, London, W1W 7LT

Tel: 020 3369 6965

Email: info@bonaccordpestcontrol.co.uk


Scope of Services


Bon Accord Pest Control LTD provides professional Pest Control, Bird Control, and environmental services in Greater London. Our services are designed to address various pest-related issues in residential and commercial settings.


User Responsibilities


Users must follow the instructions and information provided by Bon Accord Pest Control LTD for the best outcome of the services. Users are responsible for providing accurate and necessary information about the pest problem, accessing the premises as agreed, and following any specific preparation requirements.


Intellectual Property


All intellectual property rights, including trademarks, copyrights, and patents, associated with Bon Accord Pest Control LTD, its website, and services, are protected. Users are prohibited from copying, reproducing, or using any intellectual property without prior written permission from Bon Accord Pest Control LTD.



All prices are quoted in £ Sterling (exclusive of VAT) unless otherwise specified. VAT will be payable at the prevailing rate. Quotes provided over the phone are based on average size rooms and infestation levels. Bon Accord Pest Control reserves the right to amend the quote upon the inspection of the property as and when appropriate.


Promotional and Special Offers

Promotional offers cannot be combined with other offers or discounts. All promotional offers do not apply for basic/minimum charges unless otherwise specified. Promotional and special offers are all subject to availability



Payment for invoices issued by the company must be made immediately upon receipt. Our company requires that all payments be settled without delay to ensure smooth processing and delivery of services.

Late Payment Policy

Should a payment be delayed by more than 7 days from the date the invoice is received, a late payment fee of £89.00 will be applied. This fee compensates for the administrative and financial handling required for late payments.

In the event that a payment remains outstanding, and after a reminder has been issued, any invoice not settled within 30 days of the reminder will be forwarded to our collection agents. The client will be liable for any additional costs incurred as a result of this action, including but not limited to collection agency fees, legal fees, and any other costs associated with the recovery of the unpaid amounts.

We encourage our clients to adhere to this payment policy to avoid any unnecessary fees or actions. Your prompt payment is appreciated and enables us to continue providing high-quality services.


Cancellation Policy

We understand that unexpected circumstances may arise and that you may need to cancel and reschedule an appointment. We beseech our customers to contact us by email and by phone to let us know at the earliest opportunity. Failure to do so may result in a loss of service or an additional charge of £89.00



Bon Accord Pest Control LTD does not accept any liability for the effect of the service unless caused by the negligence of themselves or their staff and unless notice of any such effect is given in writing within seven days.


Bon Accord Pest Control LTD does not accept any responsibility for any alarm triggered during a pest control service. The client must provide the company with all necessary information for disabling and/or resetting the alarm system on the premises.


Health & Safety

The Customer will take all reasonable steps to ensure that the advice and instructions given by Bon Accord Pest Control LTD to protect the health and safety of persons using the premises during and after the provision of the services are followed.


Whilst every effort is made to place pesticides/chemicals out of reach of children and pets, later movement of your furniture and routine housekeeping can expose them. You should be aware of the position of the baits and make every effort to ensure that children and pets are kept away from them.


Children and pets should also be kept away from surfaces that have been recently sprayed with insecticide. In the event of any suspected poisoning or injury to a person or animal, your Doctor/Hospital/vet should be contacted immediately.


The Customer agrees to advise Bon Accord Pest Control LTD and its employees of any hazards they may encounter whilst working at the Customer’s premises.



Nothing in this Agreement affects the statutory rights of a consumer.


Website Disclaimer

The information on this website is intended for general information purposes only. Whilst we endeavour to keep the information on this website correct, we do not guarantee its accuracy or that the material on the website is up to date.


Mouse Proofing 1 Year Guarantee

At Bon Accord Pest Control LTD, we understand that for the mouse proofing service to be efficient, 100% of the access points need to be blocked appropriately. Therefore, the proofing guarantee can only apply if the proofing was carried out throughout the property.


The 1-year guarantee implies we would endeavour to come back at no extra charge and rectify any issues that may have been overlooked, repair any of the proofing that may have been damaged by mice, block any fresh holes that might have been chewed through since the initial proofing work.


The above guarantee refers to the service provided and necessary follow-up visits being carried out at no extra cost to the client. The proofing guarantee cannot be construed as a guarantee that no further mice activity will be suffered within the living space during the 1 year period. Mouse proofing is a process and repeated visits may be required.


The guarantee will not cover damages that have been caused by a third party (tenants, contractors). It is of particular relevance when a washing machine or a dishwasher needs to be replaced. Proofing is mainly sealing gaps around the pipework, or boxing in the void space to prevent mice from coming into the living space. If the proofing is compromised, it will henceforth create an entry point that may eventually be used by mice. It is important that the proofing is kept to a good standard at all times, if any breach appears (for whatever reason) it needs to be addressed right away.


Standard Service Guarantee

At Bon Accord Pest Control LTD, we endeavour to deliver a first-class service. As per industry standards, we are committed to offering a guarantee for a period of 3 months on any treatments that we carry out unless otherwise specified. We cannot guarantee the outcome of any of our services, we can only guarantee our level of service and commitment.


During this 3 month period, clients may be entitled to a complimentary visit should any further activity be reported. This is especially relevant to the treatments of ants and cockroaches that are meant to be a 1 off visit only. See the section below for further details.


The above standard service guarantee will be void whenever the client will not have followed all given recommendations or followed the appropriate delays between treatments. The standard service guarantee can only be offered for services paid at full price, and cannot be offered in the context of discounted rates, or if only part of the property was treated.


The above standard service guarantee can only apply:


For the moth and carpet beetle services if the clothes of the client have been heat-treated if a full heat treatment has been carried out throughout their property. if heavily infested carpets have been removed. Alternatively, we will offer to carry out an extra visit at a discounted rate.

Guarantees on Works

Guarantees can only be applied when a property has been treated in full, and will only cover for residual activity resulting from within the original treated area, and do not cover re infestations from surrounding areas.


  • Cockroach treatment: ( 2 visits) up to 1 complimentary follow up visit within 1 months


  • Ant treatment: (2 visits) up to 1 complimentary follow-up visit within 1 months


  • Bed bug treatment and steaming: up to 1 complimentary visit within 1 months


  • Basic bed bug treatment: up to 1 extra visit within 1 month


  • Flea treatment: same as bed bugs.


  • Clothes and carpet moth treatment with heat tent: up to 1 complimentary visit within 1 months


  • Basic moths treatment:  up to 1 extra visit within 1 months


  • Carpet beetles treatment: same as moths


  • Wasps and bees treatment: up to 1 complimentary follow up visit within 1 month


  • Mice treatment: 1-year guarantee given only after full proofing complete within 6 months


  • Squirrel treatment: 1-year guarantee given only after full proofing complete within 6 months


  • Full heat treatment: up to 1 complimentary visit within 1 month


Mileage policy

Bon Accord Pest Control LTD does not charge for any mileage carried out within the M25.  For work carried out outside the M25, Bon Accord Pest Control may in some instances charge for mileage at the rate of 70 pence per mile.



Bon Accord Pest Control LTD will not consider any refund claims once the work has been completed. All services shall be deemed to have been carried out to clients’ satisfaction unless written notice is received within 5 working days.


Bon Accord Pest Control LTD will only accept responsibility for damages resulting from negligence. In such a case, the company will rectify the issue and/or replace the broken items for one of the similar characteristics, or offer the client the item’s present actual cash value. This liability only extends once the payment of the service has been received in full.


Any damages resulting from carrying out the standard work contracted will be deemed permissible. This is particularly relevant to the heat treatment of properties in regard to how materials such as PVC, wood inlay, gilding, wallpaper, and glue may behave when subjected to heat


Items excluded from the company’s liability include cash, jewellery, art, antiques, and items of sentimental value. It is the responsibility of the client to remove or protect valuables prior to the visits taking place.


Cookie Policy

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. To provide a better experience Bon Accord Pest Control may use third-party tracking software to monitor time, clicks, and experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third-party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers

Karin HarndenKarin Harnden
17:14 05 May 24
We thought we had bedbugs but could find no evidence apart from what we thought were bites. I called Bon Accord and Gabriel was there within a couple of hours. He told us we had carpet beetle. Finding the evidence and showing us photos of the skin reaction which was exactly what we had. He advised and returned at a time to suit us to spray which was done thoroughly and efficiently. No sign of the little critters returning. Thank you Gabriel.
Luiza LoboLuiza Lobo
21:02 11 Apr 24
Gabriel went above and beyond. He is extremely knowledgable and very efficient at what he does. The results were outstanding. Nothing is too much for him. Delighted with his professionalism and work.
sam zsam z
19:11 03 Apr 24
Top-notched pest control service!! Went above and beyond to eradicate the rats from our property. Gabriel even offered to further investigate the infestation issues for our neighbours. We found him to be extremely professional and easy to work with. We highly recommend Gabriel to anyone in need of pest control.
23:29 02 Apr 24
Gabriel provided great service , responded quickly on an emergency for pest infestation, professional and friendly. No more pests at home.
Felicity GrayFelicity Gray
21:53 02 Apr 24
Gabriel was absolutely wonderful, a real life saver when I found a mouse by my bed at 10pm. He came in less than an hour and was able to catch the mouse and put my mind at rest so I could go to sleep! Highly recommend, fab service and lovely people.
Med KashaniMed Kashani
10:54 24 Feb 24
Gabriel turned up with an hours notice one evening and immediately identified the issued. He works efficiently and professionally throughout with timely follow-ups to ensure the problem was resolved. Once completed he was kind enough to continue to check in to see that the issue had gone. Having had Rentokil previously that spent two years doing very little this was a complete breathe of fresh air and solved the problem in less than two weeks. We are grateful and would highly recommend his services.
Nesma TalaatNesma Talaat
20:26 20 Feb 24
We were lucky to have found Bon Accord, they responded very fast to our request and Gabriel was very helpful and informative. He made several visits and did his absolute best until the mice problem we had was gone. Highly recommended.

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